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Terms & Conditions / Privacy Policy

Welcome to the Stair Heaven web site terms and conditions for use. These terms and conditions apply to the use of this website at www.stairheaven.com. By accessing this web site and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, do not use this website.

This Website is Operated By

Rugs Direct Online Limited (Registered in England and Wales)

Registered Office:
8 Love Lane,
Watlington
Oxfordshire
OX49 5QZ

Company Registration Number: 8899731.
VAT Registration Number: GB185040225

Trading Address:
8 Love Lane,
Watlington
Oxfordshire
OX49 5QZ

Email: customerservice@stairheaven.com
Tel: 0845 838 8638
Fax: 0845 838 8638

1. Introduction

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this web site from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this web site. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this web site.

2. Ordering From Us

2.1 You are deemed to place an order with us by ordering via our on-line checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

  1. Where goods are not available;
  2. Where we cannot obtain authorisation for your payment;
  3. If there has been a pricing or product description error; or
  4. If you do not meet any eligibility criteria set out in our terms and conditions.

2.4 Depending on the gateway you choose to pay for your order a £1 transaction will take place to check the legitimacy of the card being used at check out. In this case, we will only take the full payment once the order has been confirmed and that it will be delivered. Depending on your bank the full payment taken will either be minus the £1 previously taken or it will be for the full amount and the £1 will be refunded.

3. Pricing

3.1 All prices include VAT (where applicable) at the current rates

3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are calculated and details are given in your shopping basket prior to placing your order.

4. Cancellation & Returns Policy

4.1 If you wish to cancel your order:

  1. You can notify us by email to customerservice@stairheaven.com before we have despatched the goods to you; or
  2. Where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2 You can return goods you have ordered from us for any reason provided that you notify us in writing within 14 working days of delivery (beginning with the day following delivery of your order) for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -

  • In the event that the product has been used
  • To any products that we have made or customised specifically for you

The provisions of this clause 4.4 does not affect your statutory rights.

4.5 Whilst every effort is made to ensure that goods are accurately represented on our site, we make no guarantees about the accuracy of any photographic representations used.

Privacy Policy

Stair Heaven is committed to preserving the privacy of all visitors to our website at www.stairheaven.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this web site, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, register or order products or services on www.stairheaven.com, you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the web site and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of Your Information

Your information will enable us to provide you with access to all parts of our web site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of Your Information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at customerservice@stairheaven.com.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which we may store on your computer. Data recorded by the Website allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

Information on deleting or controlling cookies is available at the about cookies website. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at customerservice@stairheaven.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes to our privacy policy in the future will be posted to the web site and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to customerservice@stairheaven.com.

 

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